This policy covers goods bought from Virtual Computer Repairs. It explains how to cancel an online order, return an item and request a refund. Your statutory consumer rights apply alongside any commercial warranty.
Changed your mind about an online order?
Tell us within 14 days of receiving your goods. If you are buying as a consumer, you can cancel most orders placed online or by phone without giving a reason. For goods in one order delivered separately, the 14 days generally start when you receive the last item. Once you tell us you are cancelling, send the goods back or hand them over within a further 14 days.
You can inspect the goods as you would in a shop. Take reasonable care of them and include the accessories and components supplied. Use the original packaging if you still have it, or pack the goods securely for transport. Where the law allows, we may deduct the loss in value caused by handling beyond what is needed to check the goods.
The statutory change-of-mind right has exceptions, including goods made to your specifications or clearly personalised, and sealed computer software once unsealed. These exceptions apply to cancellation for a change of mind. If an item is faulty, see the section below. For change-of-mind requests on purchases made in person, check your receipt for any return terms agreed at the time of sale.
Faulty, damaged or incorrect goods
If goods arrive damaged, are faulty or differ from what you ordered or what we described, contact us so we can put it right. If the goods do not conform to the contract within 30 days of receipt, you can generally reject them and request a full refund under Irish consumer law. You can also ask for a repair or replacement where applicable.
After 30 days, you can generally request a repair or replacement. You may be entitled to a price reduction or refund in certain cases, for example if the fault is serious, a repair or replacement is unavailable, or the problem persists. We cover necessary return costs and provide statutory remedies free of charge. Contact us to arrange return shipping or collection, especially for large or heavy items.
How to return an item
Email reuben@virtualcomputerrepairs.ie, use our contact page, or send us a letter at the address below. Include your order number or other proof of purchase and tell us which item you are returning. For a change-of-mind cancellation, a clear statement that you want to cancel is enough. For faulty or incorrect goods, describe the issue so we can arrange the next step. You can also call 083 882 2149 for help.
Returns address
Virtual Computer Repairs / Virtual Connect
The Courthouse Annex
Main Street, Celbridge
Co. Kildare, W23 TF85
Ireland
You can return eligible goods by post or courier, or hand them over at the address above. Keep your proof of postage. For a change-of-mind cancellation, you pay the direct return shipping cost if we told you about that cost before purchase and we have not agreed to cover it. Statutory returns have no restocking or refund processing fee.
When you’ll receive your refund
For an eligible change-of-mind cancellation, we refund the price of the returned goods and any standard outbound delivery charge due under the cancellation rules. If you chose a more expensive delivery option, we refund up to the cost of the least expensive standard delivery we offered. We issue the refund within 14 days of your cancellation notice. Unless we offered to collect the goods, we may wait until we receive them or you provide proof that you sent them back, whichever comes first.
For faulty or incorrect goods where a refund is due, we issue it without undue delay and within 14 days of receiving the goods back, or of accepting proof of return in place of receipt. We refund to your original payment method unless you expressly agree to another method.
Manufacturer warranties and business purchases
Where a manufacturer’s commercial warranty is supplied, the manufacturer sets its duration and coverage. Many products carry a 12-month manufacturer warranty. Some warranty repairs are handled by the manufacturer or its authorised service centre, and we can help you arrange service. For a statutory claim, contact us as the seller.
Manufacturer warranty terms may exclude damage caused by misuse, modifications or unauthorised repairs. Optional work outside the remedy or warranty, such as data recovery, data transfer or software reinstallation, is priced separately and agreed with you before work begins. Back up your data before sending a device in if you can.
For purchases made in the course of business, refer to the terms agreed at sale and any applicable manufacturer warranty. Report commercial warranty claims in writing promptly and within the applicable warranty period. Consumer cancellation periods apply to purchases made as a consumer. Statutory rights and any express warranty we agreed with you continue to apply.